az365 Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member", "Player", or "User") and az365 ("Platform", "we", "us", or "our") governing your access to and use of the az365 website located at https://az365.pro and all services, games, and features offered therein. By creating an account, making a deposit, or placing a wager on az365, you confirm that you have read, understood, and agreed to these Terms in their entirety.

az365 reserves the right to update or amend these Terms at any time. When material changes are made, we will update the effective date shown above and, where practicable, notify registered members by the email address associated with their account. Your continued use of the platform following any update constitutes acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the platform and contact support to close your account.

To register and use the az365 platform, you must satisfy all of the following eligibility conditions at the time of registration and on an ongoing basis throughout your membership:

• You must be at least 21 years of age. This platform is strictly for adults. By registering, you confirm your age and consent to age-verification checks.
• You must be acting on your own behalf and not as an agent for, or on behalf of, any third party.
• You must not be a current employee, director, officer, or close family member of an employee of az365 or any of its affiliated game providers.
• You must have full legal capacity to enter into a binding contract under the laws applicable to your jurisdiction.

az365 reserves the right to request documentary evidence to verify eligibility at any time. Failure to provide satisfactory documentation within the timeframe requested will result in account suspension until the matter is resolved. Accounts confirmed as ineligible will be closed and any remaining balance will be reviewed in accordance with our anti-fraud procedures.

Each individual may hold only one registered account on az365. When completing the registration form, you are required to provide accurate and complete information. You agree to keep your account details up to date and to notify az365 promptly if any of your registered information changes. The following rules apply to your account:

• You are solely responsible for all activity carried out under your account. If you suspect your account has been accessed without your authorisation, you must notify az365 immediately.
• Account credentials must not be shared with any third party. az365 will not be liable for any losses arising from unauthorised access where credential sharing is identified as a contributing factor.
• KYC (Know Your Customer) verification may be required before processing withdrawals or at any point deemed necessary by our compliance team. Required documents typically include a valid National ID card or passport and a recent selfie.
• az365 reserves the right to close duplicate accounts, reverse transactions associated with duplicate accounts, and void any bonuses received through such accounts.

az365 may also close any account that has been inactive for a continuous period of 12 months or more. Prior to closure, we will make reasonable efforts to notify the member at their registered email address. Any remaining balance on a dormant account at time of closure will be subject to our dormant account policy as communicated in the closure notice.

az365 accepts deposits and processes withdrawals exclusively in Bangladeshi Taka (BDT). The following payment methods are currently supported on the platform:

• Mobile wallets: bKash, Nagad, Rocket and Upay. Deposits via mobile wallet are typically credited within 30 seconds of successful transaction confirmation.
• Card payments: Visa and Mastercard. Card deposits are subject to the processing times of the issuing bank and may take longer than mobile wallet deposits.
• Withdrawals are processed to the same payment method used for the player's most recent deposit. The minimum withdrawal amount and any applicable processing windows are published in the Payments section of the platform.
• Deposits are made for the purpose of gaming on az365 only. Depositing funds and immediately withdrawing without meaningful play may be treated as an attempt to use the platform as a payment processing facility, which is prohibited.

az365 does not charge fees on standard deposits or withdrawals. However, your mobile network operator or card issuer may apply their own charges. az365 is not responsible for fees applied by third-party payment providers. In cases where an incorrect account number or wallet address is provided by the member for a withdrawal, az365 accepts no liability for funds transferred to an incorrect destination.

az365 offers bonuses and promotional offers to both new and existing members from time to time. All bonus offers are subject to the following general conditions, in addition to any specific terms published on the relevant promotion page:

• Bonuses must be explicitly claimed by the member (opt-in basis) unless otherwise stated. Bonuses are not automatically added to accounts without member action.
• Each bonus carries a wagering requirement (rollover) that must be completed before any bonus-derived funds can be withdrawn. The applicable rollover multiplier is stated on each offer page.
• Bonuses are non-transferable and may not be exchanged for cash value prior to fulfilment of the stated wagering requirement.
• az365 reserves the right to withdraw, modify or cancel any promotion at any time without prior notice. Where a promotion is withdrawn after a member has already opted in, the member will be notified and any resulting bonus balance will be reviewed on a case-by-case basis.

The following conduct is strictly prohibited on the az365 platform. Engaging in any of the acts described below will result in immediate account suspension, forfeiture of all balances (including both deposited funds and any accrued winnings), and may be reported to relevant authorities:

• Fraudulent activity of any kind, including but not limited to providing false identity information, submitting forged documents for KYC, or using stolen payment credentials.
• Multi-accounting: creating or operating more than one account, whether under the same identity or different identities, for the purpose of gaining additional bonuses or circumventing account restrictions.
• Use of automated software, bots, scripts, or artificial intelligence tools to interact with the platform, place bets, or gain any informational advantage over other players.
• Attempting to launder money or use the platform in connection with any illegal financial activity, including using deposited and withdrawn funds as part of a layering or integration strategy.
• Initiating chargebacks or payment disputes with your bank or card issuer without first contacting az365 support to resolve the matter. Abusive chargebacks will result in permanent account closure and recovery action.

All content on the az365 platform — including but not limited to software, source code, databases, text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and the selection and arrangement thereof — is the exclusive property of az365 or its content licensors and is protected by applicable intellectual property laws. The az365 name, logo and all related product and service names, design marks, and slogans are trademarks of az365.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the az365 platform for personal, non-commercial entertainment purposes only. This licence does not include any right to: reproduce, duplicate, copy, sell, resell or exploit any portion of the platform; modify or create derivative works; or use any data mining, robots or similar data-gathering and extraction tools on the platform without our express written permission.

To the fullest extent permitted by applicable law, az365 and its officers, directors, employees, agents and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, loss of goodwill, service interruption, computer damage, system failure, or the cost of substitute services — arising out of or in connection with your use of, or inability to use, the platform or its content, whether based on warranty, contract, tort (including negligence), statute or any other legal theory.

In all circumstances, az365's aggregate liability to you for any claim arising under or in connection with these Terms or your use of the platform shall not exceed the total net deposits made by you to your az365 account in the 30-day period immediately preceding the date on which the claim arose. This limitation applies whether the liability arises in contract, tort, by statute, or otherwise. Some jurisdictions do not allow certain limitations on liability, so the above may not apply in full to you.

az365 is committed to promoting responsible gaming. We provide a range of tools to help members manage their gaming activity. All responsible gaming tools are accessible directly from account settings:

• Deposit limits: set daily, weekly or monthly caps on the amount you can deposit. Once set, a limit can only be decreased immediately; an increase takes effect after a mandatory 24-hour cooling-off period.
• Session time limits and reality checks: set alerts that remind you how long you have been playing. These reminders appear on screen at the interval you choose.
• Self-exclusion: temporarily or permanently exclude yourself from the platform. Temporary exclusions are available for periods of 1 day, 7 days, 30 days, 90 days or 6 months. Permanent self-exclusion closes your account indefinitely. During any self-exclusion period, you will not receive marketing or promotional communications from az365.
• If you are concerned that your gambling may be causing harm to you or to people close to you, please use the self-exclusion tool in your account settings or contact the az365 support team. Further guidance is available on our Responsible Gaming page. You must be 21 or older to play — we take this seriously and operate age-verification checks on all accounts.

az365 reserves the right to amend these Terms at any time. The most current version of the Terms will always be accessible at https://az365.pro/terms-conditions. When substantive changes are made we will update the effective date displayed at the top of this document.

Where changes materially affect your rights or obligations, we will make reasonable efforts to notify you via the email address registered to your account before the changes take effect. Your continued use of az365 after any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must discontinue use of the platform and request account closure via support.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to the operation of online gaming platforms in the jurisdiction in which az365 operates. In the event of any dispute between you and az365, we encourage you to contact our support team in the first instance so that we may attempt to resolve the matter informally. az365 is committed to handling all complaints fairly, consistently and promptly.

If you have any questions about these Terms and Conditions or wish to raise a complaint, please contact the az365 support team by email at [email protected]. We aim to acknowledge all enquiries within 24 hours and to resolve complaints within 5 business days. Our support team is available 24/7 via the contact details in the footer of this page.