Responsible Gaming at az365

az365 takes responsible gaming seriously. We believe that every player who chooses to join our platform deserves a safe, fair and enjoyable experience. Our responsible gaming programme is designed to give players in Dhaka, Chittagong, Sylhet and across Bangladesh the information and tools they need to make informed decisions about how they play.

Responsible gaming is not just a feature we offer — it is a core part of how az365 operates. From the moment you register, you have access to a full suite of player-protection tools built directly into your account settings. We also train our customer support team to identify signs of at-risk gaming and to respond with empathy and appropriate guidance. We want you to enjoy az365 for the long term, and that means making sure the game never plays you.

az365 is strictly an adults-only platform. You must be 21 years of age or older to create an account, make a deposit, or play any game on the az365 platform. This age requirement applies to all players in Bangladesh without exception. When you register, you confirm that you meet this age requirement, and az365 reserves the right to request identity documents at any time to verify your age.

If you are a parent or guardian and are concerned that a person under 21 in your household may be accessing gambling platforms, we recommend using parental-control software on shared devices. If you have any reason to suspect that an underage individual has created an az365 account, please contact us immediately at [email protected]. We will investigate and take swift action to close the account and reverse any transactions where possible.

Gambling becomes a problem when it stops being fun and starts causing harm — to your finances, your relationships or your mental wellbeing. The following signs may indicate that gambling is becoming a problem for you or someone you know:

All responsible gaming tools on az365 are built directly into your account and are available at any time — 24/7. To access them:

• Log in to your az365 account and navigate to Account Settings in the top menu.
• Select the Responsible Gaming tab to view all available tools — deposit limits, session timers, reality checks, account lock and self-exclusion options are all listed there.
• Activate any tool by clicking the relevant option, entering your preferred settings, and confirming. Changes to most tools take effect immediately. If you need help navigating these options, contact our support team via email and we will guide you through the process step by step.

There is no minimum requirement for using responsible gaming tools. You do not need to have a gambling problem to set a deposit limit or a session timer — in fact, we encourage all players to set at least a basic deposit limit as a healthy habit from day one. Playing within pre-set boundaries is the most reliable way to ensure that gaming stays enjoyable over the long run.

Self-exclusion is the most powerful tool az365 offers to players who feel that their gambling is getting out of control. When you activate self-exclusion, az365 will take the following steps to support you:

Temporary self-exclusion periods available on az365 are:

• 1 day — for a short, immediate break when you feel you need to step away.
• 7 days — a one-week cooling-off period to reassess your gaming habits.
• 30 days — a month-long break, recommended if you have noticed repeated problematic patterns.
• 90 days — a three-month pause that gives you extended time to seek support if needed.
• 6 months — a longer-term exclusion for players who need a sustained period away from the platform.

During any self-exclusion period — temporary or permanent — your account login is disabled, all pending bets are settled and remaining balance is made available for withdrawal, and all marketing emails and promotional SMS messages are suppressed. When a temporary exclusion expires, your account is not automatically reopened; you must actively request reactivation via our support team. A mandatory 24-hour review period applies before reactivation is confirmed, so that the decision to return to play is deliberate rather than impulsive.

One of the most important principles of responsible gaming is understanding what gambling is — and what it is not. Games on the az365 platform, whether cricket betting, live casino, slots, or crash games, are designed for entertainment. The outcome of every game is determined by chance (or a combination of chance and skill in the case of sports betting). No strategy, system or pattern of play can guarantee a positive financial return over time.

Always set a budget before you start playing — decide in advance the maximum amount you are willing to spend, and treat that amount as the cost of entertainment rather than an investment. Never gamble money that you cannot afford to lose: rent, utility bills, food money, or funds set aside for family needs in Dhaka or elsewhere should never be used for gambling. If you find yourself thinking of gambling as a way to solve financial problems, please stop playing immediately and contact our support team.

If you feel that gambling is becoming a problem for you — or if you are worried about someone else — please reach out for support. Our customer support team is available around the clock and is trained to handle responsible gaming enquiries with empathy and discretion. You will never be judged for asking for help. Contacting us is the first and most important step toward regaining control.