az365 Frequently Asked Questions
Clear answers for Bangladeshi players on registration, bKash and Nagad deposits, cricket betting markets, bonus wagering requirements, account security and responsible gaming tools.
This FAQ is az365's complete help resource for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi and beyond. We have organised the most common questions into five focused categories so you can find exactly what you need without scrolling through unrelated content. Whether you are opening your first account, checking bKash withdrawal times, or looking for information on self-exclusion tools, every answer here is direct, current and written specifically for Bangladesh players.
Fast & Easy Registration
Open your az365 account in under two minutes using your mobile number. No desktop required — the full signup process works on any Android or iOS device.
Cricket Betting on BPL & IPL
Bet on Bangladesh Tigers, BPL, IPL and T20 World Cup matches with live in-play markets, top-batsman and total-runs betting — all settled in Bangladeshi Taka.
bKash, Nagad & Rocket Payments
Deposit and withdraw using Bangladesh's most popular mobile wallets with no platform fee charged by az365. Funds are credited within seconds in most cases.
SSL Security & Certified Fair Play
Every az365 session is SSL-encrypted. All slots and table games use certified RNG technology, and live casino titles stream from globally certified providers including Evolution Gaming.
Welcome Bonus & Seasonal Promotions
Claim your welcome bonus on your first deposit, then watch for seasonal offers tied to Eid, BPL season, Pohela Boishakh and major ICC tournaments throughout the year.
Account & Registration
How do I create an az365 account in Bangladesh?
Creating an az365 account takes under two minutes. Visit az365.pro, tap the registration button, enter your mobile number, choose a secure password and confirm you are 21 or older. Once registered you can deposit immediately using bKash, Nagad, Rocket or Upay. Full KYC verification is required before your first withdrawal but is not needed to start playing.
What documents do I need to verify my az365 account?
az365 requires a valid government-issued photo ID for KYC — your Bangladesh National Identity Card (NID) or passport is accepted. You may also be asked for a selfie holding the document. Verification typically completes within 24 hours and unlocks higher withdrawal limits and faster processing across all methods including BRAC Bank and Dutch-Bangla Bank transfers.
How do I reset a forgotten az365 password?
To reset your az365 password, tap Forgot Password on the login screen and enter the mobile number or email address linked to your account. A one-time reset code is sent by SMS or email — enter it, set a new password and you are back in. If the code does not arrive within five minutes, check your spam folder or contact support at [email protected].
Can I have more than one az365 account?
No — az365 enforces a strict one-account-per-person policy. Opening duplicate accounts violates our Terms and Conditions and may result in all related accounts being permanently closed with any balance forfeited. If you suspect someone has registered using your personal details, contact support immediately at [email protected] so the matter can be investigated quickly.
Deposits & Withdrawals
How long does a bKash deposit take on az365?
bKash deposits on az365 are credited almost instantly — typically within seconds of the bKash transaction being confirmed. During exceptionally busy periods processing may take up to five minutes. If your deposit has not appeared after 15 minutes, contact support with your bKash transaction ID and our team will locate and credit the funds promptly.
What is the minimum deposit amount on az365?
The minimum deposit on az365 is ৳200 when using bKash, Nagad or Rocket. Upay and card deposits may have slightly different minimums — check the cashier page for the current figure. az365 does not impose a maximum deposit limit, though your mobile wallet provider's own daily transaction caps still apply to transfers made from their platform.
How long do withdrawals take on az365?
Most az365 withdrawals to bKash and Nagad are processed within 1 to 3 hours of approval. Requests made during peak periods or requiring additional review may take up to 24 hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank or Sonali Bank typically take 1 to 2 business days. Completing KYC verification in advance is the most effective way to speed up all withdrawals.
What is the minimum withdrawal amount on az365?
The minimum withdrawal on az365 is ৳500. Requests below this amount cannot be processed. az365 charges no platform fee on withdrawals; however, your mobile wallet provider — bKash, Nagad or Rocket — may apply their standard transaction charge. Always ensure your KYC is fully approved before submitting a withdrawal to avoid any delays.
Does az365 charge any fees on deposits or withdrawals?
az365 charges no platform fee on either deposits or withdrawals — every taka you deposit arrives in full, and every withdrawal is paid out in full. Third-party charges applied by bKash, Nagad, Rocket, Upay or your bank are outside az365's control and may be deducted at the payment provider's end before funds reach your wallet or bank account.
Games & Gameplay
Can I bet on Bangladesh cricket matches on az365?
Yes — az365 offers cricket betting on Bangladesh Tigers fixtures across all formats: Test, ODI and T20 internationals. You can also bet on BPL, IPL, ICC events and the T20 World Cup. Available markets include match winner, top batsman, total runs, and live in-play betting that updates in real time. All bets are placed and settled in Bangladeshi Taka.
Are the games on az365 fair and independently verified?
All slot and table games on az365 use certified Random Number Generators (RNG) to determine outcomes, ensuring every spin and card draw is statistically independent and unpredictable. Live casino games are hosted by globally certified providers — including Evolution Gaming, Ezugi and Pragmatic Play — who publish RTP figures and undergo regular third-party audits. No outcome can be manipulated by az365 or any player.
Can I play az365 on my mobile phone without downloading an app?
Yes — az365 is fully browser-based and requires no app download on Android or iOS. The platform is designed mobile-first, so every feature — cricket betting, live casino, slots, deposits, withdrawals and account management — works natively in your mobile browser whether you are in Dhaka, Rajshahi, Barisal or anywhere else with a data connection in Bangladesh.
What live casino games are available on az365?
az365 offers a broad live casino library powered by Evolution Gaming, Ezugi and Pragmatic Play. Popular titles include Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar, Dragon Tiger and Crazy Time. All tables run 24 hours a day with professional dealers. No download or plugin is needed — open any table directly from your az365 mobile browser at any time.
Bonuses & Promotions
What welcome bonus does az365 offer new players?
az365 offers a welcome bonus on your first deposit — the current match percentage and maximum bonus amount are displayed on the promotions page at the time you register. To claim it, opt in during the deposit process using bKash, Nagad or any other supported method. Full wagering requirement details are shown before you accept, so there are no surprises.
What does the wagering requirement on an az365 bonus mean?
A wagering requirement means you must wager your bonus funds a set number of times before any resulting winnings can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before cashing out. The exact rollover for each az365 bonus is stated clearly in that promotion's Terms and Conditions.
Can I use my az365 bonus funds on cricket betting?
Whether bonus funds can be used on sports betting — including cricket — depends on the specific promotion. Some az365 bonuses are valid across both casino games and sports betting, while others are restricted to casino play only. Always check the Terms and Conditions for each bonus before placing bets; using a bonus on an ineligible game type can affect your wagering progress.
Does az365 run promotions during Eid or BPL season?
Yes — az365 regularly runs seasonal promotions for major Bangladesh events. During Eid al-Fitr, Eid al-Adha, BPL season, Pohela Boishakh, IPL and T20 World Cup you can expect special deposit bonuses, free bets and enhanced cricket odds. Opt in to notifications from your account settings or check the promotions page regularly so you never miss a limited-time offer.
Safety & Responsible Gaming
Is az365 safe to use in Bangladesh?
az365 is a secure, SSL-encrypted platform built specifically for the Bangladesh market. All financial transactions are processed through trusted payment partners including bKash and Nagad. Your personal data is protected in line with the az365 Privacy Policy and is never sold or shared with third parties. Players are encouraged to review the Privacy Policy and Terms and Conditions for full details on data and fund protection.
What is the minimum age to play on az365?
You must be 21 years old or above to register and play on az365. This age restriction applies to all players in Bangladesh without exception. az365 performs identity verification checks to confirm members meet this requirement, and any account found to belong to a person under 21 will be closed immediately with any balance forfeited.
How do I self-exclude from az365 if gambling is becoming a problem?
To self-exclude from az365, log in, go to Account Settings and select the Responsible Gaming tab. You can choose a temporary exclusion period of 1 day, 7 days, 30 days, 90 days or 6 months, or request permanent account closure. During any exclusion your login is disabled, deposits are declined and all marketing communications stop. If you need help activating self-exclusion, email [email protected] and our team will assist you immediately.
What should I do if I think my gambling is getting out of control?
If you feel your gambling is becoming compulsive or harmful, az365 strongly encourages you to use the self-exclusion or deposit-limit tools in Account Settings immediately. You can also contact our support team at [email protected] for confidential assistance. Taking early action — even setting a modest daily deposit limit — is the most effective step. az365 is committed to responsible gaming and will always support players who reach out for help.
Still Have Questions?
Our support team is available 24/7 at [email protected]. You can also explore the casino, log in to your account, or read more about us.
Explore az365 Casino Log In to My Account About az365