az365 Privacy Policy

az365 ("we", "us", "our") is committed to protecting the personal information of every player who uses the az365 platform at https://az365.pro. This Privacy Policy explains what personal data we collect, how we use it, how long we keep it, and what rights you have over it. It applies to all members registered on the platform, to visitors who browse without registering, and to any person whose information we process in connection with operating the az365 service in Bangladesh.

By creating an account on az365 or by continuing to browse the platform, you acknowledge that you have read and understood this Privacy Policy. If you have any questions about how we handle your data, please contact us at the email address provided in the Contact section below. We review and update this policy periodically; the effective date at the top of this page shows when the current version was last revised.

When you register an account, use the az365 platform, or contact our support team, we may collect the following categories of personal information:

• Identity information: full name, date of birth, and copies of identity documents (such as National ID or passport) collected for KYC verification purposes.
• Contact information: mobile phone number, email address, and — where voluntarily provided — a residential address in Bangladesh.
• Financial information: transaction records for deposits and withdrawals, the payment method used (e.g., bKash wallet number, Nagad number, card type), and transaction amounts in Bangladeshi Taka. We do not store full card numbers or mobile banking PINs.
• Technical and device data: IP address, browser type and version, operating system, device type (phone model where available), session duration, pages visited, and referring URL. This data is collected automatically when you access the platform.
• Gaming activity: bet history, game outcomes, session frequency, wager amounts, and responsible gaming tool usage (such as deposit limits set or self-exclusion periods activated). This data is required for regulatory compliance, fraud prevention, and account management.

We collect personal data directly from you (when you complete our registration form or contact support), automatically (through cookies and server logs when you use the platform), and from third parties (such as payment processors confirming a transaction, or identity verification providers during KYC checks). We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information, except where directly relevant to responsible gaming obligations.

az365 uses your personal data only for the purposes for which it was collected or for compatible purposes that you would reasonably expect. The main purposes for which we process your information are:

• Account management and service delivery: creating and maintaining your az365 account, processing deposits and withdrawals, providing access to games, and delivering customer support.
• Identity verification and KYC compliance: verifying your age (21+), confirming your identity using the documents you provide, and fulfilling our obligations under applicable anti-money-laundering and know-your-customer requirements.
• Fraud prevention and platform security: monitoring transactions and account activity to detect suspicious behaviour, prevent unauthorised access, and protect the integrity of the platform and its members.
• Responsible gaming: using gaming activity data to identify patterns that may indicate problem gambling behaviour, applying responsible gaming tools at your request, and communicating support resources where appropriate.
• Marketing and communications: sending you promotional offers, bonus notifications, and platform updates where you have given consent. You may withdraw marketing consent at any time. Transactional messages (such as deposit confirmations and security alerts) are sent regardless of marketing preferences as they are necessary for the service.

az365 processes your personal data only where there is a lawful basis to do so. The legal bases we rely on are:

• Contractual necessity: processing required to fulfil the az365 Terms and Conditions that govern your account — including account creation, payment processing and game delivery.
• Legal obligation: processing required to comply with applicable laws, including anti-money-laundering regulations, age verification requirements, and responses to lawful requests from competent authorities.
• Legitimate interests: processing carried out for fraud prevention, platform security, and improvement of our services — where these interests are not overridden by your privacy rights.
• Consent: processing carried out on the basis of your explicit opt-in, specifically for marketing communications. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

az365 does not sell, rent or trade your personal data. We share your information only in the following limited circumstances:

• Payment processors and mobile wallet operators: transaction data is shared with bKash, Nagad, Rocket, Upay and card payment processors solely to execute deposits and withdrawals on your behalf.
• Game providers: when you play a live casino or slot game, the relevant provider (such as Evolution Gaming, Pragmatic Play or Ezugi) receives the minimum data required to authenticate your session and record the game outcome. Game providers are contractually bound to use this data only for the purposes of delivering the game.
• Identity verification providers: during KYC checks, identity document images and biometric selfie data may be passed to a third-party verification service. These providers are contractually obligated to process data only for verification purposes and to apply security standards equivalent to those we apply.
• Legal and regulatory authorities: we may disclose your personal data to law enforcement agencies, regulatory bodies or courts where required by applicable law, a valid court order, or a lawful request from a competent authority. In such cases we will notify you where legally permitted to do so.

az365 uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use are:

• Strictly necessary cookies: these are required for the platform to function. They include session authentication tokens, load-balancing cookies and security cookies. You cannot opt out of these cookies while using the platform, as they are essential to its operation.
• Analytics cookies: these help us understand how players navigate the platform — which pages are most visited, where sessions end, and which features are most used. This data is aggregated and does not identify individual users. Analytics cookies are optional and can be disabled through your browser settings.
• Preference cookies: these remember your platform settings such as language preference and display options so that you do not have to re-configure them each time you visit.

You can manage or disable cookies in your browser settings at any time. Please note that disabling cookies other than strictly necessary ones may affect the performance of certain platform features. For more information on managing cookies in popular mobile browsers, refer to the help documentation for Chrome for Android or Safari for iOS.

az365 retains your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable law. The general retention periods we apply are as follows: account data and KYC documents are retained for a minimum of five years following account closure, in accordance with anti-money-laundering record-keeping obligations; transaction records are retained for five years from the date of each transaction; communications with our support team are retained for two years; and analytics and device log data is retained for up to 12 months in aggregated or pseudonymised form.

When your data is no longer required, we securely delete or anonymise it so that it can no longer be associated with you. If you request deletion of your account and personal data, we will action your request within 30 days, subject to any legal retention obligations that require us to keep certain records for a defined period after account closure.

az365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include: SSL/TLS encryption for all data transmitted between your device and our servers; encrypted storage of sensitive account data at rest; role-based access controls that restrict access to personal data to only those staff members who need it to carry out their job functions; regular security assessments of our platform and third-party integrations; and incident response procedures to address any data security breaches promptly.

While we take data security seriously and apply industry-standard protections, no method of electronic transmission or storage is completely secure. If you become aware of any potential security vulnerability or suspect that your account has been compromised, please contact our support team immediately at [email protected]. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay.

As a user of the az365 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and we will respond within 30 days:

• Right of access: you may request a copy of the personal data az365 holds about you. We will provide this in a commonly used electronic format.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or complete it.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent was the legal basis), or where processing is unlawful. This right is subject to our legal retention obligations.
• Right to restrict processing: you may ask us to suspend the processing of your personal data in certain circumstances — for example, while we are verifying the accuracy of data you have disputed.
• Right to object: where we process your data on the basis of legitimate interests, you may object to that processing. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests. You have an absolute right to object to processing for direct marketing purposes.

To exercise any of your rights, email [email protected] with your full registered name and account email address so that we can verify your identity before processing your request. We will not charge a fee for handling your rights request unless it is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or decline to action the request.

az365 sends promotional messages — including bonus offers, seasonal promotions tied to events such as Eid, Pohela Boishakh or BPL season, and platform feature announcements — only to members who have explicitly opted in to receive them. When you register, you will be given the option to consent to marketing communications via email and SMS. Ticking this box is entirely optional and does not affect your ability to use the platform.

You may withdraw your marketing consent and opt out of all promotional communications at any time by: (a) following the unsubscribe link included in every marketing email or SMS; (b) updating your communication preferences in your account settings; or (c) contacting our support team at [email protected]. Opting out of marketing does not affect transactional messages such as deposit confirmations, withdrawal processing notices or security alerts, which are necessary for the operation of your account.

The az365 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we discover or have reason to believe that an account has been registered by or is being used by a person under 21, we will immediately suspend the account, reverse any transactions where possible, and securely delete the personal data associated with that account. If you are a parent or guardian and believe that a minor in your care has registered on az365, please contact us immediately at [email protected] so that we can take appropriate action.

az365 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws or platform features. When we make material changes, we will update the effective date at the top of this page and, where practicable, notify registered members by email before the changes take effect. We encourage you to review this page periodically to stay informed about how we protect your personal information.

Your continued use of the az365 platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the revised policy, you must stop using the platform and may request account closure by contacting our support team. We will not retroactively change the way we use data collected before any policy update without obtaining your consent where required.

If you have any questions, concerns or requests relating to this Privacy Policy or the way az365 handles your personal data, please contact our Data Privacy team by email at [email protected] with the subject line "Privacy Enquiry". We aim to acknowledge all privacy-related enquiries within 24 hours and to resolve them within 30 days. Our support team is available 24/7.